Our clients’ peace of mind, the safety and happiness of their pets and the security of their homes are our top priorities.
Below are some FAQs, if you have any questions that aren’t covered below, please do contact us for assistance with your query.
Are you insured?
Yes we are insured with Pet Business Insurance.
We are insured as pet sitters / for household drop-in visits and you may request to view our insurance certificate.
Are you Disclosure Scotland checked?
Yes. Every member of our team holds an individual Disclosure Scotland Certificate.
How much will it cost me to book a pet sitter?
Cost depends on your location and distance from your local branch. Our prices start from £10.50 for a 15 minute visit.
Is a deposit required to secure my booking?
We charge £2 per visit non-refundable deposit, payable within 7 days of your booking confirmation.
Will I be charged if I cancel a booking?
Bookings outwith our peak times, may be cancelled at no extra charge, up to 7 days before visits start
(£2 per visit booking deposit is non-refundable in the event of a cancellation).
Cancellation rates apply thereafter as follows:
48 hours – 7 days before booking: 50% charge
Less than 48 hours before booking: 100% charge
Peak time bookings are subject to different cancellation terms and are defined as follows:
Summer holidays (26th June - 18th August): cancellations after 31st May will be charged 50%
Christmas / New Year Bookings (20th December - 4th January): cancellations after 3oth November will be charged 50%.
Do you offer home boarding?
We are are not able to offer a home boarding service. Pets are cared for in your own home. This serves the dual-purpose of keeping your furry friend in a familiar, safe environment and also means that your house is being checked and visited daily in your absence.
Do my pets need to be vet-registered, vaccinated & flea / worm treated?
We recommend that your pets are registered with a local vet and that vaccinations are up to date. However, it is not mandatory. We do require all pets to be flea and worm treated before visits commence. This is for both your pet’s own health and wellbeing, and to ensure that we do not spread flea or worm problems between different households. We regret that if your pet is not up to date on flea / worming treatment, then we will not be able to offer our services.
Can I see references / reviews for your services?
You can read reviews from existing clients on our Facebook Page or our Google Business Page.
Are you Disclosure Scotland checked?
Yes. Every member of our team holds an individual Disclosure Scotland Certificate.
How much will it cost me to book a pet sitter?
Cost depends on your location and distance from your local branch. Our prices start from £10.50 for a 15 minute visit.
Is a deposit required to secure my booking?
We charge £2 per visit non-refundable deposit, payable within 7 days of your booking confirmation.
Will I be charged if I cancel a booking?
Bookings outwith our peak times, may be cancelled at no extra charge, up to 7 days before visits start
(£2 per visit booking deposit is non-refundable in the event of a cancellation).
Cancellation rates apply thereafter as follows:
48 hours – 7 days before booking: 50% charge
Less than 48 hours before booking: 100% charge
Peak time bookings are subject to different cancellation terms and are defined as follows:
Summer holidays (26th June - 18th August): cancellations after 31st May will be charged 50%
Christmas / New Year Bookings (20th December - 4th January): cancellations after 3oth November will be charged 50%.
Do you offer home boarding?
We are are not able to offer a home boarding service. Pets are cared for in your own home. This serves the dual-purpose of keeping your furry friend in a familiar, safe environment and also means that your house is being checked and visited daily in your absence.
Do my pets need to be vet-registered, vaccinated & flea / worm treated?
We recommend that your pets are registered with a local vet and that vaccinations are up to date. However, it is not mandatory. We do require all pets to be flea and worm treated before visits commence. This is for both your pet’s own health and wellbeing, and to ensure that we do not spread flea or worm problems between different households. We regret that if your pet is not up to date on flea / worming treatment, then we will not be able to offer our services.
Can I see references / reviews for your services?
You can read reviews from existing clients on our Facebook Page or our Google Business Page.
